Making It Accountable

Ingram Micro's Chain-of-Custody controls not only ensure your assets are handled safely and properly, they also provide the audit and tracking detail necessary to prove data sanitization and legislative / environmental compliance.

Secure Chain-of-Custody starts when you request service through our online client portal to initiate the job order. At pickup, the driver records all assets - including serial numbers if required - to document the shipment, then photographs all both pallets before and after loading. The driver obtains customer sign-off on the Bill of Lading prior to leaving the site. 

We employ a range of explicit precautionary measures that protect assets in transit, including but not limited to - photographs, sealed shipments, locked cargo areas, and GPS tracking. Processing takes place at our TAPA FSR Class A-Certified Processing Centers where significant access controls further ensure asset safety.

Our tracking capabilities provide end-to-end visibility. We record all asset serial numbers, track each asset individually, and scan all serial numbers as assets move through each step of the ITAD process.

Need to locate your assets? We provide the transparency you need to find them: simply log into our client web portal to see which processing stage each asset has reached. Whether you search and run reports by job number, originating location, asset serial number, asset tag number, or other attributes – or run any of the available stock reports – processing status is always available.

Finally, at the end of the ITAD process, Ingram Micro provides a detailed Settlement Report you can use to prove data sanitization and asset disposition, including a Certificate of Data Erasure & Destruction for each asset. Additionally, if the asset has been recycled that will be reflected on the certificate.